Returns Policy

If you wish to cancel an order please call us on +44 (0) 1202 735858 begin_of_the_skype_highlighting              +44 (0) 1202 735858      end_of_the_skype_highlighting to authorise and log the cancellation. If you wish to return an item please call us on +44 (0) 1202 735858 begin_of_the_skype_highlighting              +44 (0) 1202 735858      end_of_the_skype_highlighting to authorise and log the return. Non authorised returns may be rejected.

General Returns
We are happy to accept return of goods in their original packaging only, and if in perfect condition and at the buyer's cost.

All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery costs (non-business customers are entitled to the applicable delivery costs) providing:

A)      The goods must be unused and 'as new' in their original packaging including all
          manuals and accessories and the packaging must be in pristine condition. 
          "Unused" means unused, it doesn't mean opened, used for a few days and then
          re-boxed. 

B)       Any items with broken security seals or have been unpacked from their original
           packaging will be deemed "used" and will not qualify for a refund or credit.

C)       You must notify us within 7 days from date of delivery of your intention to return
           the goods In Writing (including by email).  We will acknowledge this by email and
           your goods must be received by us within 14 days of this acknowledgement.
           During this period it is your responsibility to return the goods to us at your own
           cost and risk and in good condition. We will not accept any goods back after this
           14 day period. 

If goods are received back with missing or used consumables or accessories, the cost of the accessories will be charged to you or we may reject the return entirely.

Goods received back in any condition other than 'as new' will be returned back to you at your cost or made available for you to collect.

Returned goods will be credited up to the invoiced amount, subject to the above conditions.

Faulty Returns
Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.

If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted.

If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.

Cancellations of Special Orders
Orders that are made to order and to customer specifications and which are requested by the customer can be cancelled after such orders have been agreed in writing by the Company on strict condition that the Company shall be entitled to charge for and the Customer agrees to pay the Company the price of all goods completed or in the process of completion on a pro-rata basis and for the costs of any materials and goods especially ordered by the Company of fulfilling the order. The Company will make this visible to the Customer at the time of purchase and the customer agrees to the above by paying for the order. 

Orders that involve other than standard quantities and which are requested by the customer can be cancelled after such orders have been agreed in writing by the Company on strict condition that the Company shall be entitled to charge for and the Customer agrees to pay the Company the price of all goods on a pro-rata basis which have been especially ordered by the Company of fulfilling the order plus any service charges incurred. The Company will make this visible to the Customer at the time of purchase and the customer agrees to the above by paying for the order.