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Returns Policy

Free Returns

We hope you will be 100% satisfied with your purchase from Shopfitting Warehouse, if not we pay for the return to us. This means FREE Returns for you.

Free Returns are available for 14 days from the day you received delivery. Applies to all products except mannequins, slatwall, counters, showcases, gondolas and retail shelving for collections from UK-Mainland addresses excluding Scottish Highlands.

Money Back Guarantee

In case you do not like anything you purchased from us, you can return your order or parts of your order for a full refund of the goods. The only thing we ask for is that the goods are returned to us in fully resalable and unused condition. We promise you a 30 day Money Back Guarantee from the day you received delivery. Your statutory rights remain unaffected. For details see our terms and conditions.

Returns Procedure

Simply email Customer Service at sales@shopfittingwarehouse.co.uk or call 01258 859900 and we will be happy to send you a Returns Authorisation Code and Returns Form to make things easy for you. Even better, we organise the collection for you and pay for the return delivery to our warehouse (applies to all products except bulky goods including slatwall, counters, showcases, gondolas and retail shelving for collections from UK-Mainland addresses excluding Scottish Highlands).

Returns should be authorised up to 30 days from the day of delivery to you. All refunds will be processed within 7 days from the day the return was received by our warehouse. Refunds will be made via the payment method and to the account holder or card number originally used for the purchase. Your statutory rights remain unaffected.

Cancellation - Consumer Contract Regulation

If you are a Consumer you have the right under the Consumer Contract Regulation to cancel your order or parts of your order you bought from us for a full refund. If you wish to cancel your contract with us you can do so without giving us any reasons within 14 days from the day of delivery. You can fill in this cancellation form or contact us. The goods must be unused and in saleable condition.