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Shopfitting Warehouse is the online shop for Drakes Display

Terms and Conditions

TERMS AND CONDITIONS OF BUSINESS

All orders are accepted and executed on the understanding that the Purchaser is bound by the following terms and conditions of business, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer's order containing conditions contrary to these conditions of sale they are superseded and not accepted without written consent from the Company. The word "Company" in the following clauses means 'Drakes Display Aids Ltd t/a Shopfitting Warehouse'. The phrase "our website" refers to www.shopfittingwarehouse.co.uk.

1 Orders

1.1     You may place your order via our website or by telephone, fax or email.
1.2     Orders placed via our website will be treated as firm orders and are processed
          accordingly.
1.3     Requests for quotations must be made by email, fax or telephone.
1.4     Unless confirmation of telephone orders is clearly marked on the official orders the
          Company will accept no responsibility for duplication of dispatch.
1.5     Placing an order does not constitute a guarantee to receive the ordered goods.
          The Company reserves the right to reject or cancel orders within a reasonable
          timeframe without having to provide any reasons to Customers. In those cases
          in which the Company rejects or cancels orders, Customers will not incur any
          costs or will be refunded as appropriate.

2 Quotation

2.1     Quotations provided are valid for 7 days only and are estimates.
2.2     Quotations are not a guarantee of the availability of goods and materials on which
          the execution of the order may depend on.
2.3     Quotation / Quote means to supply goods in response to a detailed specification
          given by or agreed to by the Customer.

3 Price

3.1     Prices shown on our website are in Pound Sterling (GBP). Changes in quantity
          may affect price. The Company reserves the right to vary prices without notice
          and to charge the Purchaser the price ruling at date of dispatch. All prices on the
          website and product pages are shown exclusive of VAT despite marked differently.
          All purchases are subject to VAT, which will be charged at the appropriate official
          rate at the day of purchase.
3.2     Website prices may vary from issued price list prices, where a price is lower on
          the website, the lower price only applies to orders placed and processed via the
          website.

4 Payment

4.1     Payment is due on order and needs to be made prior to goods being dispatched.
4.2     We accept most credit and payment cards. Alternatively, payment can be arranged
          by BACS.
4.3     In any case where other terms are agreed, payment is due on receipt of invoice,
          but strictly no later than 30 days from the invoice date. Late payment fees are
          charged at 3% above the HSBC base rate in force for the relevant period.

5 Delivery

5.1     Every endeavour will be made to maintain delivery dates but no responsibility
          for late delivery due to circumstances beyond our control will be accepted.
          In no case shall delay be a ground for rejecting goods or terminating the contract.
          Items quoted ex-stock for next day delivery are subject to prior sale.
5.2     Goods will be dispatched to the address specified by the customer at the time
          of order. The Customer needs to ensure that the delivery details provided are
          accurate and sufficient for the delivery of the ordered goods. The Company
          cannot take any responsibility for failed delivery due to insufficient or inaccurate
          delivery details.
5.3     The Company accepts no responsibility for any consequences, financial or
          otherwise, for failure of the customer to receive goods at the delivery address
          provided by the customer.
5.4     The delivery address can be changed in writing as long as the goods have
          not been dispatched. After dispatch of goods a change in delivery details
          will not be possible and might incur additional costs which the customer agrees
          to carry.
5.5     Goods are dispatched and delivered by third party carriers, which we contract
          for the delivery of goods to you. Even if we make every effort to ensure a
          seamless delivery, we shall not be responsible and liable for any doings or
          failures of those third parties.
5.6     Goods delivered will require a signature to acknowledge receipt of the goods.
5.7     If the goods are delivered and appear not in good condition, they must be signed
          for as received in damaged condition. If goods are delivered and the number of
          parcels for the consignment does not add up as per the delivery note, this must
          be noted when the goods are signed for. Unless this is done, the Company will
          accept no responsibility for subsequent claims in respect of damaged, faulty or
          missing goods.
5.8     In the event of goods being returned to the Company because of failure by the
          customer to receive the goods, the customer will be liable for the costs incurred
          in returning the goods to the Company. No re-delivery will be made until the
          Customer has paid for the cost of a second delivery and reimbursed the Company
          for the cost of returning the goods to the Company.

6 Errors and Omissions

No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our website.

7 Cancellation and Return

If you wish to cancel an order please call us on +44 (0) 1202 735858 to authorise and log the cancellation. If you wish to return an item please call us on +44 (0) 1202 735858 to authorise and log the return. Non authorised returns may be rejected.

7.1 General Returns

We are happy to accept return of goods in their original packaging only, and if in perfect condition and at the buyer's cost.

All sales are final and we do not supply goods on a trial or sale or return basis. However, you are entitled to cancel your order within 7 days from delivery of the goods for a full credit or refund less any applicable delivery costs providing:

A)      The goods must be unused and 'as new' in their original packaging including all
          manuals and accessories and the packaging must be in pristine condition.
          "Unused" means unused, it doesn't mean opened, used for a few days and then
          re-boxed.

B) Any items with broken security seals or have been unpacked from their original
packaging will be deemed "used" and will not qualify for a refund or credit.

C)       You must notify us within 7 days from date of delivery of your intention to return
           the goods IN WRITING (including by email). We will acknowledge this by email and
           your goods must be received by us within 14 days of this acknowledgement.
           During this period it is your responsibility to return the goods to us at your own
           cost and risk and in good condition. We will not accept any goods back after this
           14 day period.

If goods are received back with missing or used consumables or accessories, the cost of the accessories will be charged to you or we may reject the return entirely.

Goods received back in any condition other than 'as new' will be returned back to you at your cost or made available for you to collect.

Returned goods will be credited up to the invoiced amount less the original carriage charge, subject to the above conditions.

7.2 Faulty Returns

Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone.

If the item needs to be returned you must return the faulty item directly yourself. When the goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible. We cannot accept return of goods that have been dismantled or a self-repair has been attempted.

If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.

7.3 Cancellations of Special Orders

Orders that are made to order and to customer specifications and which are requested by the customer can be cancelled after such orders have been agreed in writing by the Company on strict condition that the Company shall be entitled to charge for and the Customer agrees to pay the Company the price of all goods completed or in the process of completion on a pro-rata basis and for the costs of any materials and goods especially ordered by the Company of fulfilling the order. The Company will make this visible to the Customer at the time of purchase and the customer agrees to the above by paying for the order.

Orders that involve other than standard quantities and which are requested by the customer can be cancelled after such orders have been agreed in writing by the Company on strict condition that the Company shall be entitled to charge for and the Customer agrees to pay the Company the price of all goods on a pro-rata basis which have been especially ordered by the Company of fulfilling the order plus any service charges incurred. The Company will make this visible to the Customer at the time of purchase and the customer agrees to the above by paying for the order.

8 Claims

Unless claims for shortages or damage are notified in writing to the carrier (by signing for the goods as 'DAMAGED'), and the Company within three days of receipt no liability will be accepted by the Company. In the event of non-delivery the Company must be advised in writing within ten days from placing the order.

9 Ownership

The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.

10 Limited Liability

Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:

10.1 Any failure to supply or deliver goods;
10.2 Any delay in delivery of goods;
10.3 Any defect in any goods or service;
10.4 failure of a product to perform where liability for testing for suitability lays
with you;

shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.

11 Liability to Third Parties

You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not dispatched directly to third parties at your request) or in any other way relating to the goods.

12 Force Majeure

12.1 These conditions of sale shall be construed in accordance with the laws of
         England and if any question, dispute or difference shall arise between the parties
         in respect of their interpretation, the same shall be referred by agreement to a
         single arbitrator otherwise it shall be referred to arbitration under the provisions
         also being applicable to the case of reference to a single arbitrator.
12.2 We shall incur no liability for failure to perform our obligations there under due
         to the existence of circumstances which we have not caused and which are
         beyond our control including God, fire, flood, war, civil disturbance, strike, lock
         out, labour disputes and legislation.

13 Law

13.1 These terms and conditions and any contract of sale shall be governed and
         construed in accordance with English law. If any question, dispute or difference
         shall arise between the parties in respect of their interpretation, the same shall
         be referred by agreement to a single arbitrator otherwise it shall be referred to
         arbitration under the provisions also being applicable to the case of reference
         to a single arbitrator.
13.2 English courts have exclusive jurisdiction.

WEBSITE USAGE TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shopfitting Warehouse's relationship with you in relation to this website.

The term 'Shopfitting Warehouse' or 'us' or 'we' refers to the owner of the website. Shopfitting Warehouse is the trading name of Drakes Display Aids Ltd whose registered office is 3 Alder Hills Trade Park, Barter Road, Poole, BH12 4BJ, UK. Our company registration number is 7145595. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Shopfitting Warehouse's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

WEBSITE DISCLAIMER

The information contained in this website is for information purposes only. The information is provided by Shopfitting Warehouse and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Shopfitting Warehouse. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Shopfitting Warehouse takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.