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Terms & Conditions


Welcome to our App. If you continue to browse and use this App you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shopfitting Warehouse’s relationship with you in relation to this website.

The term ‘Shopfitting Warehouse’ or ‘us’ or ‘we’ refers to the owner of the App. Shopfitting Warehouse is the trading name of Drakes Display Ltd whose registered office is Unit 11/13 Bridge Street, Bailie Gate Industrial Estate, Sturminster Marshall, BH21 4DB, UK. Our company registration number is 07145595. Our VAT number is 985180978. The term ‘you’ refers to the user or viewer of our App. You may contact us by telephoning our Customer service team at +44 (01258859900 or by e-mailing us at sales@shopfittingwarehouse.co.uk. The use of this App is subject to the following terms of use.

The content of the pages of this App is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this App for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this App is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any goods, services or information available through this App meet your specific requirements.

This App contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and images. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this App, which are not the property of, or licensed to the operator, are acknowledged on the App. Unauthorised use of this App may give rise to a claim for damages and/or be a criminal offence.

From time to time this App may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Your use of this App and any dispute arising out of such use of the App is subject to the laws of England.



These Terms will apply to any contract between us for the sale of goods (Goods) to you (Contract) except where specifically varied in writing. Please read these Terms carefully and make sure that you understand them, before ordering any Goods from us. In the event of the Customer's order containing conditions contrary to these conditions of sale they are superseded and not accepted without written consent from the Company. The word "Company" in the following clauses means 'Drakes Display Ltd t/a Shopfitting Warehouse'. The phrase "our website" refers to www.shopfittingwarehouse.co.uk and all www.shopfittingwarehouse domains, including .ie, .de, .fr, .com.

1 Orders

1.1 You may place your order via our website, App or by telephone, fax or email.

1.2 After you place an order via our website, App or by fax or email, you will receive an e-mail from us acknowledging that we have received your order and referring you to these terms and conditions (Order Acknowledgment). However, please note that this does not mean that your order has been accepted. For website orders we will confirm our acceptance to you by sending you an e-mail that the Goods have been dispatched (Dispatch Confirmation).

1.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail or by telephone and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

1.4 Requests for quotations can be made to us in any form of communication.

1.5 Quotations provided are valid for 7 days only and are estimates.

1.6 Quotations are not a guarantee of the availability of Goods and materials on which the execution of the order may depend on.

1.7 Quotation / Quote means to supply Goods in response to an order given by the Customer and is subject to acceptance by us.

2 Price

2.1 Changes in quantity may affect price. The Company reserves the right to vary prices on our App without notice and to charge you the price quoted to you in the ordering process and confirmed on the Order Acknowledgement. All prices on the App and product pages are shown exclusive of VAT despite marked differently.

2.2 All purchases are subject to VAT, which will be charged at the appropriate official rate at the day of purchase (which for International Deliveries to the EU may be zero if UK HMRC rules are met; other rules will apply to non-EU International Deliveries).

2.3 App prices may vary from issued price list prices, where a price is lower on the App, the lower price only applies to orders placed and processed via the App and is subject to clause 2.1.

2.4 Promotions and Special Offers are subject to change without notice. Sale prices, offers and discounts are subject to stock availability and delivery destinations. Delivery charges are subject to change as shown in on the delivery pages. For some products and destinations delivery is quotable. Only one promotional offer is accepted per order.

2.5 The price of a product is for the item and specified quantity only. Delivery charges may apply as shown on the delivery pages. Our delivery charges are as advised during the ordering process and confirmed to you in the Order Acknowledgement.

3 Payment

3.1 Payment is due on order.

3.2 We accept most credit and payment cards, PayPal, Amazon Checkout and other methods shown on our App and on the payment pages. Alternatively, payment can be arranged by BACS or Cheque.

3.3 In any case where credit terms are agreed, payment is due as per the agreed terms. Usually, this is on receipt of the invoice, but strictly no later than 30 days from the invoice date. Late payment fees are charged at 3% above the HSBC base rate in force for the relevant period.

4 Delivery

4.1 Every endeavour will be made to maintain delivery dates indicated in the Dispatch Confirmation but no responsibility

for late delivery due to Events Outside Our Control will be accepted. For business Customers, in no case shall delay be a ground for rejecting Goods or terminating the contract. Items quoted ex-stock for next day delivery are subject to prior sale.

4.2 Goods will be dispatched to the address specified by the Customer at the time of order. The Customer needs to ensure that the delivery details provided are accurate and sufficient for the delivery of the ordered Goods. The Company cannot take any responsibility for failed delivery due to insufficient or inaccurate delivery details.

4.3 The Company accepts no responsibility for any consequences, financial or otherwise, for failure of the Customer to receive Goods at the delivery address provided by the Customer.

4.4 The delivery address can be changed in writing provided the Goods have not been dispatched, subject to agreement by you to pay any additional costs. After dispatch of Goods a change in delivery details may not be possible and might incur additional costs.

4.5 Goods are dispatched and delivered by third party carriers, who we contract for the delivery of Goods to you. Even if we make every effort to ensure a seamless delivery, we shall not be responsible and liable for any doings or failures of those third parties. All deliveries of bulky items shall be made on pallets and by pallet couriers. All pallet deliveries are curb side only and it is your responsibility to ensure you have the means to move the items into the required place.

4.6 Goods delivered will require a signature to acknowledge receipt of the Goods.

4.7 If the Goods are delivered and appear not in good condition, they must be signed for as received in damaged condition. If Goods are delivered and the number of parcels for the consignment do not add up, this must be noted when the Goods are signed for with our 3rd party carrier. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged, faulty or missing Goods. In the unlikely event that goods are missing (shortage of delivery of goods) compared to the delivery note or Goods are damaged, you must notify us immediately and in any event within 24h from receiving delivery.

4.8 In the event of non-delivery the Company must be advised in writing within ten days of the indicated delivery date on the Dispatch Confirmation.

4.9 In the event of Goods being returned to the Company because of failure by the Customer to receive the Goods, the Customer will be liable for the costs incurred in returning the Goods to the Company. No re-delivery will be made until the Customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the Goods to the Company.

4.10 International Deliveries: we deliver to the EU and can support orders to non-EU countries (in which cases we will deliver to a shipper of your choice in the UK). Please note that for non-EU deliveries, you will be responsible for the payment of any import duties and taxes that might apply. In the event that we should incur any such cost, you agree to reimburse us forthwith. You must comply with all applicable laws and regulations of the country for which the Goods are destined; we will not be liable or responsible if you break any such law.

Errors and Omissions

5.1 No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our App.

5.2 The images of the Goods on our App or any other marketing and sales brochures, emails in printed or electronic format etc. are for illustrative purposes only. Although we have made every effort to display the colours and sizes accurately, we cannot guarantee that colours and sizes accurately reflect the colour or size of the Goods. Your Goods may vary slightly from those images.

5.3 Some images may be propped with merchandise to illustrate the use of the products. Such merchandise does not form part of the sale of any product. The product descriptions and specifications specify what the product comprises.

5.4 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a tolerance. If you require more detailed information, please ensure you contact us.

Cancellation and Return

6.1 If you wish to cancel an order please email or call us on +44 (0)1258 859900 to authorise and log the cancellation. If you wish to return an item please email or call us on +44 (0)1258 859900 to authorise and log the return. Non authorised returns may be rejected.

6.2 If you have bought Goods from our App you have the right to cancel your order or parts of your order you bought from us for a full refund at any time from Dispatch Confirmation to 30 days from the date of delivery (or, in the event of failure by us to deliver, from the delivery date) and without providing any reasons. You can fill in the form provided on our website or contact us. The Goods must be unused and in saleable condition. Refunds will be processed within 7 days from the day we have received your return. If you cancel your order or parts of your order before delivery, the 7 days count from the day of your cancellation. Unless the Good is faulty or mis-described, you will be responsible for the delivery cost in returning it to us. In addition, if you cancel within 14 days of the delivery date, we will in most cases collect the Goods from you at no cost to you. Exceptions may apply. For details please refer to our Returns Policy.

The following sections 6.3-6.4 apply only to business Customers.

6.3 General Returns: We are happy to accept return of Goods in their original packaging only, and if in perfect condition, providing: The Goods must be unused and 'as new' in their original packaging including all manuals and accessories and the packaging must be in pristine condition. "Unused" means unused, it doesn't mean opened, used for a few days and then re-boxed. Any items with broken security seals or have been unpacked from their original packaging will be deemed "used" and will not qualify for a refund or credit. You must notify us within 30 days from date of delivery of your intention to return the Goods by phone or email. We will acknowledge this by email and your Goods must be received by us within 30 days of this acknowledgement. After 14 days from delivery it shall be your responsibility to return the Goods to us at your own cost and risk. We will not accept any Goods back after this 30 day period. If Goods are received back with missing or used consumables or accessories, the cost of the accessories will be charged to you or we may reject the return entirely. Goods received back in any condition other than 'as new' will be returned back to you at your cost or made available for you to collect.

6.3.2 Returned Goods will be credited up to the invoiced amount, subject to the above conditions.

6.4 Faulty Returns: Should an item fail or develop a fault please contact us as soon as possible as many "faults" can be resolved quickly over the telephone. If the item is defective and requires repair or replacement you must return the faulty item directly yourself. When the Goods have been received, inspected and found to be faulty we will dispatch a replacement item to you as soon as possible. We cannot accept return of Goods that have been dismantled or a self-repair has been attempted, or where the defect arises from fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party, failure to operate the item in accordance with the user instructions or any specification provided by you. If the item is not found to be faulty it will be returned to you at your cost. This returns policy does not affect your legal rights.

6.5 Cancellations of Special Orders: Orders that are made to order and to Customer specifications and which are requested by the Customer can be cancelled after Dispatch Confirmation on strict condition that the Company shall be entitled to charge for and the Customer agrees to pay the Company the price of all Goods completed or in the process of completion on a pro-rata basis and for the costs of any materials and Goods especially ordered by the Company of fulfilling the order. The Company will make this visible to the Customer in the Order Acknowledgement.

6.6 Orders that involve other than standard quantities and which are requested by the Customer can be cancelled after dispatch on strict condition that the Company shall be entitled to charge for and the Customer agrees to pay the Company the price of all Goods on a pro-rata basis which have been especially ordered by the Company of fulfilling the order plus any service charges incurred. The Company will make this visible to the Customer at the time of purchase and the Customer agrees to the above by paying for the order.

7 Ownership

7.1 The ownership of the Goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.

8 Limited Liability – Business Customers only

8.1 Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or defective Goods under the Consumer Protection Act 1987.

8.2 Subject to the above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: any loss of profits, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity; loss of anticipated savings; loss of goodwill; or any indirect or consequential loss. Our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount of the price of the products.

9 Events Outside Our Control

9.1 We shall incur no liability for failure to perform our obligations there under due to the existence of circumstances which we have not caused and which are beyond our control including God, fire, flood, war, civil disturbance, strike, lock out, labour disputes and legislation, impossibility of transport etc.

9.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

9.3 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than [30] days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

10 Law

10.1 These terms and conditions and any contract of sale shall be governed and construed in accordance with English law. If any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.

10.2 English courts have exclusive jurisdiction.

11 General

11.1 If you wish to make a complaint, please contact us by email or phone. We will investigate your complaint and keep you informed during the complaints handling process. We will endeavour to fully resolve your complaint as soon as possible.

11.2 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

11.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

11.4 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

11.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

11.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


The information contained in this website is for information purposes only. The information is provided by Shopfitting Warehouse and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, goods, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Shopfitting Warehouse. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Shopfitting Warehouse takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues or any other issues beyond our control.


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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only

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You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.