FAQs

Do I have to create an account to be able to buy from you? 
No, anyone can order from us. However, if you create an account you will be able to benefit from many self-service options that make purchasing from us more convenient. E.g. you can enter and edit your address book with your billing and delivery addresses, you can view your order history and use previous order details to make repeat orders, or edit a previous order and use it as the basis for your next order. You also can download invoices and keep track of your orders you placed with us.

What is the 'Join Our Newsletter'?
You can register to our Newsletter for free, which keeps you informed about special offers, product updates and news about Shopfitting Warehouse and our industry. From time to time we also send exclusive offers and promotions only to our subscribers. Use the Join Our Newsletter area on the bottom of the website to subscribe.

Do you sell goods to the general public?
Yes, we do. We are happy to sell goods to businesses and the general public. Every customer can rely on our service and quality products.

What are your delivery charges?
Please click on the Delivery Costs section at the bottom of our website for a full explanation of how the delivery charges are calculated.

How long does delivery take?
We aim to dispatch goods as timely as possible. If an order for standard items (Category A) is received before 1pm on a working day (Monday - Friday) we will endeavour to dispatch the goods on the same day. If an order for standard items (Category A) is received on a non working day, we will endevaour to dispatch the goods on the next working day. All standard items (Category A) are dispatched on a next working day service with third party carriers. Even if the carrier services we use are reliable, we cannot provide any guarantee that the items will be received on the next working day. If you need more information or require an upgraded delivery service, please contact us and we are happy to help.
Large items (Category B and C) are usually products that need to be dispatched on a pallet and should be received within 3-5 working days.

Can I have goods sent to different delivery addresses?
Yes, but each delivery address incurs a separate delivery charge and needs to be ordered separately.

Can I collect my order from your Warehouse?
Yes. Save yourself delivery charges and collect direct from our warehouse at 3 Alder Hills Trade Park, Barter Road, Poole, Dorset, BH12 4BJ. We are open for collections from 8.30am to 5.00pm Monday to Friday. If you place your order online and wish to collect on the same day you placed your order, please contact us before you come and collect so that we can make sure everything is ready for you. Some larger items (usually category B and C) are delivery items only and cannot be collected.

Where are your Offices and Warehouse located? 
Shopfitting Warehouse operates from premises at 3 Alder Hills Trade Park, Barter Road, Poole, Dorset, BH12 4BJ. Please click here to find us on a map and directions.

Can I edit my account details? 
You can edit all areas of your account except your email address. When you login to your account you can access your account details, which you can edit as required. If you need to edit other information like a delivery address or your payment details you can do so at the checkout stage. Details like billing address, delivery address or payment information can be edited prior to confirming and placing the order.

Can I have a separate billing and delivery address?
Yes, of course. There is the facility to add a seperate address for delivery. (Delivery costs are based on the delivery 'postcode' and your shopping cart will update the delivery charge once the system knows your delivery postcode.) If you are in the process of completing your order, don't worry as there is the opportunity to edit all your details just prior to finally confirming your order.

What do I do if I forget my password for my user account?
Click on Your Account / Login as usual and type your email address. Then click on Forgotton Password and the system will send you an email reminding you of your password. You may then login as normal using the password.

I can't find what I'm looking for, what do I do?
Have you looked in Product A-Z? Or you can use our comprehensive search function at the top our website. Type your search phrase, product name etc. in the box and hit enter. The system will return all relevant entries from our website that match your search. You can click on the different results to view them in detail. If you have specific questions or would like to discuss your requirements, please contact us. 

Do the prices shown on your website include VAT?
All items shown and purchased on our website are subject to the current VAT rate, which will be charged at checkout. By default all prices are displayed excluding VAT on our website. However, you have the option to display prices including or exculding VAT. Please make the appropriate selection at the top righthand corner of our website. 

Why is there VAT on delivery charges?
It is a service provided by us and is therefore subject to VAT.